Troy and guest from the charter on 2/22/23 -

We completely understand that fishing was slower than normal.  We apologize not to meet your expectations on this and Captain Tyler did everything in his power to get you on the fish that were biting.  During your 1/2 day charter we got in a mix of Silver Snapper, smaller Red Grouper, and a Lane Snapper which is much less than our expectations for the charter as well.  There were environmental concerns on that particular day that we did not have present in the days leading up to your trip and no way to know this in advance.

In regards to the toilet, we have a very accommodating marine flushable toilet on the Parker boat your charter took place on. Most charter boats in our area do not have any toilet on board and that is actually one of our features that we keep up on regularly. It was recently pumped out and also the entire boat was fully detailed just 2-3 weeks ago on January 30th and then ongoing as our boats are fully cleaned each day.  If something did not meet your expectations with the toilet, again, we apologize but please bring it to our attention so the next guess does not have a terrible toilet.

In regards to the first mate, can you please communicate to let us know when this was a concern?  We have a first mate available upon request for select trips but do not advertise that trips have a first mate, nor was it presented in our conversations or confirmation. The majority of charter boats in our area do not run with a first mate unless it is a head boat, we are one of the very few that has this option but it is very rarely requested or even necessary as our boats are set up for very easy access to our customers.

Again, we truly apologize for any negative experience upon Smokin’ Hooks and do encourage our customers to reach out directly to us with any concerns that we have control in improving upon for our next guests.

Tight Lines,

The Crew @ Smokin’ Hooks

Troy and guest from the charter on 2/22/23 - We completely understand that fishing was slower than normal.  We apologize not to meet your expectations on this and Captain Tyler did everything in his power to get you on the fish that were biting.  During your 1/2 day charter we got in a mix of Silver Snapper, smaller Red Grouper, and a Lane Snapper which is much less than our expectations for the charter as well.  There were environmental concerns on that particular day that we did... Meer

Thank you for choosing Smokin’ Hooks!

Thank you for choosing Smokin’ Hooks!

Hi Chris,

Please reach out directly to us with any comments regarding your trip and how we could improve!  We’ve reviewed the fishing report at management and with your Captain and see Gag Grouper and tasty Snapper on the menu, consistent with nearshore fishing in April. The boats well equipped and clean but if something wasn’t right we’d like to know to meet your expectations. We do try and relay pictures of the boat and what can be possibly caught at this time of year in advance of your charter.

Tight Lines,

The Crew at Smokin’ Hooks

Hi Chris, Please reach out directly to us with any comments regarding your trip and how we could improve!  We’ve reviewed the fishing report at management and with your Captain and see Gag Grouper and tasty Snapper on the menu, consistent with nearshore fishing in April. The boats well equipped and clean but if something wasn’t right we’d like to know to meet your expectations. We do try and relay pictures of the boat and what can be possibly caught at this time of year in advance... Meer

Hi Eric,

Please feel free to reach out directly to us at Smokin’ Hooks on anything we can do to improve your experience.  We were able to pull together a same day reservation and convey fishing expectations based on what is currently active within our fishing grounds during the express charter this afternoon.

We take pride in maintaining two of the top fishing vessels out of our marina and would definitely welcome any feedback on the boat and crew as we regularly maintain, clean, and keep everything top notch for you to have a 5 star experience with Smokin’ Hooks.  Captain William and all of our crew at Smokin’ Hooks are experienced and ready to make your experience memorable and we apologize if anything fell short of your expectations that was within our control.

Tight Lines,

The Crew @ Smokin’ Hooks

Hi Eric, Please feel free to reach out directly to us at Smokin’ Hooks on anything we can do to improve your experience.  We were able to pull together a same day reservation and convey fishing expectations based on what is currently active within our fishing grounds during the express charter this afternoon. We take pride in maintaining two of the top fishing vessels out of our marina and would definitely welcome any feedback on the boat and crew as we regularly maintain, clean,... Meer

Thanks for fishing with Smokin’ Hooks.  I look forward to seeing your family again!

Thanks for fishing with Smokin’ Hooks.  I look forward to seeing your family again!