Dear Customer,
First of all, please accept our sincere apologies for the inconvenience you experienced during your tour, especially regarding the captain’s behavior. We would like to inform you that this matter has been addressed and the captain is no longer part of our team.
As previously discussed, offshore fishing conditions were slow that day. Based on our recommendations, the decision was made to change the trip to inshore fishing, and as a courtesy, a discount was applied for this adjustment.
Regarding the payment, we would like to kindly remind you that all tours are charged in the morning, in accordance with our company policy.
Once again, we sincerely apologize for what happened. While we always strive to provide the best possible service, there are situations that may be beyond our control. We truly appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.

Dear Customer, First of all, please accept our sincere apologies for the inconvenience you experienced during your tour, especially regarding the captain’s behavior. We would like to inform you that this matter has been addressed and the captain is no longer part of our team. As previously discussed, offshore fishing conditions were slow that day. Based on our recommendations, the decision was made to change the trip to inshore fishing, and as a courtesy, a discount was applied for... Meer

It was a pleasure serving you and your children, thank you. We hope to see you soon

It was a pleasure serving you and your children, thank you. We hope to see you soon

I hope this message finds you well. I wanted to extend my apologies for the less-than-ideal fishing experience we had the other day. Unfortunately, we didn’t have much luck with our catch. We offered drinks and snacks as part of the tour, but I understand they were not accepted from your end. My intention was simply to be helpful.

Please note that lunch was not included because it was a half-day tour. Thank you for your understanding.

I hope this message finds you well. I wanted to extend my apologies for the less-than-ideal fishing experience we had the other day. Unfortunately, we didn’t have much luck with our catch. We offered drinks and snacks as part of the tour, but I understand they were not accepted from your end. My intention was simply to be helpful. Please note that lunch was not included because it was a half-day tour. Thank you for your understanding.