Jerry.  Thank you for your input.  Your opinion is important to us.  Weather, of course, is beyond our control.  However, it is ultimately up to the crew to go or not, based on the recommendation of the captain if he deems it “safe” and given his thoughts on what it will be like. Your comfort level and safety is more important to us than making a dollar. Please accept our sincere apologies if it seems that this was not the case on this particular day.  We’d love to take you out again when the weather is better, if you’ll give us the chance.
Thanks for your feedback.
~sam.

Jerry.  Thank you for your input.  Your opinion is important to us.  Weather, of course, is beyond our control.  However, it is ultimately up to the crew to go or not, based on the recommendation of the captain if he deems it “safe” and given his thoughts on what it will be like. Your comfort level and safety is more important to us than making a dollar. Please accept our sincere apologies if it seems that this was not the case on this particular day.  We’d love to take you out again... Meer

April
Thanks for taking the time to leave your feedback.  I assure you that we look at every one of these and respond accordingly.  I sincerely apologize that you had to endure lack of professionalism and courtesy while aboard our boat.  I have sent you a message and would like to talk more to you about what happened that day if you have a few minutes.  It is unacceptable and certainly not the way we want to run a business that caters to families.  Please contact me directly when you have time.  Thanks
sam

April Thanks for taking the time to leave your feedback.  I assure you that we look at every one of these and respond accordingly.  I sincerely apologize that you had to endure lack of professionalism and courtesy while aboard our boat.  I have sent you a message and would like to talk more to you about what happened that day if you have a few minutes.  It is unacceptable and certainly not the way we want to run a business that caters to families.  Please contact me directly when you... Meer

Billy
Thanks for taking the time to leave a review.  We welcome your feedback , but would like to hear from you so we can know what went wrong.  Please contact us so that we can address any concerns you may have.  We use our customers feedback to improve, so your comments are important to us.

Billy Thanks for taking the time to leave a review.  We welcome your feedback , but would like to hear from you so we can know what went wrong.  Please contact us so that we can address any concerns you may have.  We use our customers feedback to improve, so your comments are important to us.