Thank you for the review. I am attaching a couple of photos of the exact same vessel doing what you believe is not possible… catching fish on this boat. The fan is there as an extra, because some people do not like air-conditioning and prefer a fan, the vessel has 2 working air conditioning units on the boat so I am confused at to why you would say that it does not. Going through point by point, leaving at 8am is a choice of the customer, we always recommend a 6 am start, but you chose the later start. I explained when you boarded the vessel you have a choice of fishing options and to explain to the captain what you would like to do. The fish finder I agree with, we are in the process of upgrading the system and unfortunately it was not co plate before your trip. The offer for a free trip was for any vessel we have, and not just this vessel, I also offered you a 500 usd refund on the trip as an apology for the failure to catch fish.
Other than that I will apologize again for the day that you had and the failure to catch fish, and my offer still stands, come and join us again and we will show you that it was, as I said, an unlucky day for you.

Thank you for the review. I am attaching a couple of photos of the exact same vessel doing what you believe is not possible… catching fish on this boat. The fan is there as an extra, because some people do not like air-conditioning and prefer a fan, the vessel has 2 working air conditioning units on the boat so I am confused at to why you would say that it does not. Going through point by point, leaving at 8am is a choice of the customer, we always recommend a 6 am start, but you chose the later... Meer

Sorry we failed to catch fish this trip. As I am sure you are aware, it is fishing and not catching, but our crew will do everything in their power to get you on them. On a half day trip it can sometimes be a lot harder to entice the fiah up. I would recommend a full day trip next time.

Sorry we failed to catch fish this trip. As I am sure you are aware, it is fishing and not catching, but our crew will do everything in their power to get you on them. On a half day trip it can sometimes be a lot harder to entice the fiah up. I would recommend a full day trip next time.

Although harsh I thank you for the lack of comment and a bad recommendation
Like I said on the day of fishing when you returned we apologize that you failed to catch a marlin, we did have multiple jumpers, multiple strikes unfortunately the fish failed to make it on the boat. I did try to offer you a free day fishing in return for the fact that it was a bad day, but you was leaving the next day, so in return I gave you a good discount on the balance that you had to pay. I do find it harsh that you put a do not recommend rating but failed to explain why or what was compensated as an acknowledgement that the fishing was slow….....

However I will say the same to you here as I did and do to everyone… it is called fishing and not catching…. we will do everything in our power to put them on the boat but sometimes even the best fails.

Like I said before you left. You do have my personal details and when you return I would like you to contact me for your FREE fishing trip as a way to make up for the bad day.

Thank you again for the comment and we hope to see you soon

EDIT

Thank you for putting a comment to the review instead of just a do not recommend.

When you arrived at the vessel we asked you what you want to catch and you specifically requested marlin. That is what we chased.
Had you said you just want to catch fish we would of taken you around and caught the fish that were biting inshore.

I do agree with you. If you just want to catch fish and nothing specific please let the crew know. If you want specific we will always do our best to target them

Although harsh I thank you for the lack of comment and a bad recommendation Like I said on the day of fishing when you returned we apologize that you failed to catch a marlin, we did have multiple jumpers, multiple strikes unfortunately the fish failed to make it on the boat. I did try to offer you a free day fishing in return for the fact that it was a bad day, but you was leaving the next day, so in return I gave you a good discount on the balance that you had to pay. I do find it harsh... Meer

Sorry to hear you had a bad day on the water. There is fish in the whole ocean as i am sure you are aware. The day you requested to go to the pacific side was declined for your safety and comfort as the wind, waves and current that side was very bad. We will not jeopadize the safety or comfort of the customers, crew or vessel to keep people happy.  But we do aporeciate the feed back.

Sorry to hear you had a bad day on the water. There is fish in the whole ocean as i am sure you are aware. The day you requested to go to the pacific side was declined for your safety and comfort as the wind, waves and current that side was very bad. We will not jeopadize the safety or comfort of the customers, crew or vessel to keep people happy.  But we do aporeciate the feed back.