Hello Christopher,

Thank you for your feedback. I am very sorry and disappointed to hear that you did not enjoy your trip with Coconut Reef Fishing. I was not on the boat on the day in question but I have interviewed the crew. Unfortunately, the weather on the day of your trip was a little rougher than expected. The conditions called for trolling, rather than bottom-fishing where we could put rod and reel in your hands. Please forgive my crew if they did not allow you to be a little more hands-on with the gear. There is always a balance we have to find when trolling in rough conditions - allowing guests to work the reels, safely or leaving it up to the crew. If we erred on the side of safety then please forgive us.

You were not charged for the lunch. It is usually collected as part of the final balance but in your case, it was left off the final balance. Most of the trip was conducted at a slow trolling speed of around 8 knots, still, even had you wanted the boat to stop while you had lunch, you had but to ask the captain. Even had we have been drifting though, you still would have had to be holding on under the conditions of the day.

Nevertheless, we do appreciate your feedback and will endeavor to make improvements to our service where we can.

Best Regards and Safe Travels,
Captain Craig @ Coconut Reef Fishing Charters.

Hello Christopher, Thank you for your feedback. I am very sorry and disappointed to hear that you did not enjoy your trip with Coconut Reef Fishing. I was not on the boat on the day in question but I have interviewed the crew. Unfortunately, the weather on the day of your trip was a little rougher than expected. The conditions called for trolling, rather than bottom-fishing where we could put rod and reel in your hands. Please forgive my crew if they did not allow you to be a little more... Meer

Dear Peter,

Thank you for your feedback.I am very sorry to see we didn’t live up to your expectations. Quite obviously we let you down and for that you have my sincere apologies. If only you’d have let me know how we let you down, I could have made amends and take steps to ensure we improve our service.

Best regards,
The management and crew at Coconut Reef.

Dear Peter, Thank you for your feedback.I am very sorry to see we didn’t live up to your expectations. Quite obviously we let you down and for that you have my sincere apologies. If only you’d have let me know how we let you down, I could have made amends and take steps to ensure we improve our service. Best regards, The management and crew at Coconut Reef.