Thanks so much Jim!!! Awesome time on the water with you as well!! Thanks again for choosing Ms. Conduct Sportfishing :)

Thanks so much Jim!!! Awesome time on the water with you as well!! Thanks again for choosing Ms. Conduct Sportfishing :)

Aloha Ragan,
We’re truly so sorry to hear about your experience and the disappointment on such an important day — your fiancé’s 30th birthday. That’s absolutely not the way we ever want our guests to feel, and we completely understand your frustration.
There was indeed a miscommunication in our scheduling system that morning. When you requested the date change and we made an additional start time change, our scheduling platform didnt pick up the new information. We absolutely made an error and we were thankful our captain and crew were on board and ready to go within the hour of your original departure time.  We know that any delay can affect the overall experience, especially when you’ve been looking forward to your trip for weeks, and we take full responsibility for that.

We sincerely apologize again for the rocky start — and we’ve already taken steps to ensure that a mix-up like this doesn’t happen again. Your feedback helps us continue to improve, and we appreciate you giving us the opportunity to do so.
With aloha and our warmest apologies,
Ms. Conduct Sportfishing

Aloha Ragan, We’re truly so sorry to hear about your experience and the disappointment on such an important day — your fiancé’s 30th birthday. That’s absolutely not the way we ever want our guests to feel, and we completely understand your frustration. There was indeed a miscommunication in our scheduling system that morning. When you requested the date change and we made an additional start time change, our scheduling platform didnt pick up the new information. We absolutely... Meer